FAQ

How can I raise a new warranty claim?

Please call customer service OR email to [email protected] to raise your claim for it.

What is the expected time to return my item?

15 working days from the receiving date at our warehouse.

What if you have exceeded the 15 working days?

We are working to return your item within this period, yet if we exceeded the 15 working days, you will be compensated as per MCI law (the item price ÷ 400 x the delay days)

What is the process you are following?

Once you raise the claim, we will be calling you within 24 hours for validation, and then we will pick up your item and check it in order to send it to an authorized service center or the seller. Once the item is ready we will dispatch it back to you.

How many times can I raise a claim for the same device?

You can raise up to 3 claims for each issue type.

Do I have to pay for anything for the warranty service?

We will be picking up your device and send it back to you free of charge, yet the policy of some service centers might be applied in which they will ask you to pay an amount for the item that are Out of warranty and you have rejected the repair price.

Do you send or notify me of the device update?

Yes, you will be receiving SMSs and emails for the status update.

I have sent you my device to you but I need my device back even if it's not ready yet.

Once we send the device for the service center we won't be able to return it back before they issue their report and get the item ready for pick up.

I have a nearby service center and I want to give them my device instead of sending it to you.

Yes, this is applicable.